Help Center
Shipping Policy
Shipping Policy
Shipping Policy:
Dear Customer,
We attach particular importance to the satisfaction of our customers and the efficient delivery of your purchases. Here is our shipping policy:
1. Order Processing: We aim to process your order as quickly as possible, usually within 1-2 business days.
2. Shipping Options: We offer multiple shipping options to suit your needs, with standard and express delivery services.
3. Shipping Fees: Shipping fees are calculated based on the weight of your order and your shipping address. You will find the details of the fees during the checkout process.
4. Delivery Times: Delivery times depend on your location and the delivery method chosen. We provide you with an estimate of the delivery time when you confirm your order.
5. Order Tracking: Once your order has been shipped, a tracking number will be provided to you so you can follow the progress of your packages.
6. Receiving Packages: It is your responsibility to check the condition of the packages upon receipt. If there is a problem, please contact us as soon as possible.
7. Item coming from abroad: it is possible, although this rarely happens, that you will be asked for customs fees.
8. Customer Service: Our customer service team is available to answer any questions you may have regarding shipping and delivery. Please feel free to contact us.
We thank you for your trust and remain at your disposal for any request for additional information.
Sincerely,
FREQUENTLY ASKED QUESTIONS
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Do you have stores or just an online store?
We do not have physical stores. We only sell online at the moment.
Do you ship internationally?
Yes, we ship almost everywhere in the world.
* International orders are subject to import duties, customs and fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties and fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the accepted method of payment for duties, taxes and other fees collected upon delivery.
Do we have to sign for delivery?
You do not need to sign or even be present for the delivery of your order.
Where do you ship the products from?
We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
How long before my product ships?
It will take 2-3 business days before your product is shipped.
What is the estimated delivery date (ETA)?
Depending on your locations, delivery may take between 7-30 days. Please be assured that we will send you your tracking number as soon as it is shipped.
How do I return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a 14-day risk-free money back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 14 days, no questions asked.
Please contact us first by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that the return/exchange costs are your responsibility. We will not provide a return shipping label. ⚠️ Also, please be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours after payment. Please try to check your spam or trash emails as it may end up there as well.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
What if I still need help?
That's what we're here for. Contact us through our support center and we'll respond to your message as soon as possible.
Get in touch with a team member.
Entrez votre numéro de suivi dans la case ci-dessous et cliquez sur "SUIVRE MA COMMANDE"
⚠️ Si votre numéro de suivi ne fonctionne pas, veuillez patienter 2 à 3 jours et réessayer. Dans la plupart des cas, votre commande est en route, mais les informations système sont retardées.
