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Terms of Use
Terms of Use
Welcome to the ALIZÉE BEAUTY website . These terms of use (“Terms”) govern your access to and use of the ALIZÉE BEAUTY website and online store (collectively, the “Site”). Please read these Terms carefully before using the Site.
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Acceptance of Terms
By using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.
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Eligibility
The Site is intended for individuals who are 18 years of age or older. By using the Site, you represent and warrant that you are at least 18 years of age and are capable of entering into legally binding contracts.
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Intellectual property
All content on the Site, including text, images, logos, graphics, videos and designs, is the exclusive property of ALIZÉE BEAUTY or its licensors and is protected by copyright and other intellectual property laws. You agree not to copy, reproduce, distribute, modify, display or in any way exploit the content of the Site without the prior written permission of ALIZÉE BEAUTY .
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Use of the site
You are permitted to use the Site only for personal, non-commercial purposes and in accordance with these Terms. You may not use the Site to:
- Violate any applicable law or regulation
- Post or transmit any unlawful, defamatory, obscene, discriminatory or otherwise inappropriate content
- Harass, threaten or harm other people
- Impersonate someone else or falsify your identity
- Interfere with the normal operation of the Site or attempt to gain unauthorized access to our systems or networks
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Purchase of products
When you purchase products from the Site, you agree to provide true, accurate and complete information about yourself and to update this information if it changes. You also agree to pay all charges applicable to the products you purchase, including taxes and shipping charges.
We reserve the right to accept, refuse or cancel any order at our discretion. If we cancel an order after your credit card has been charged, we will refund the amount charged.
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Links to other sites
The Site may contain links to third-party websites. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or affiliation with such sites. ALIZÉE BEAUTY is not responsible for the content or practices of such sites and makes no representations or warranties regarding them.
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Limitation of Liability
In no event will ALIZÉE BEAUTY , its directors, employees, agents, suppliers or partners be liable for any damages
FREQUENTLY ASKED QUESTIONS
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Do you have stores or just an online store?
We do not have physical stores. We only sell online at the moment.
Do you ship internationally?
Yes, we ship almost everywhere in the world.
* International orders are subject to import duties, customs and fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties and fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the accepted method of payment for duties, taxes and other fees collected upon delivery.
Do we have to sign for delivery?
You do not need to sign or even be present for the delivery of your order.
Where do you ship the products from?
We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
How long before my product ships?
It will take 2-3 business days before your product is shipped.
What is the estimated delivery date (ETA)?
Depending on your locations, delivery may take between 7-30 days. Please be assured that we will send you your tracking number as soon as it is shipped.
How do I return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a 14-day risk-free money back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 14 days, no questions asked.
Please contact us first by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that the return/exchange costs are your responsibility. We will not provide a return shipping label. ⚠️ Also, please be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours after payment. Please try to check your spam or trash emails as it may end up there as well.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
What if I still need help?
That's what we're here for. Contact us through our support center and we'll respond to your message as soon as possible.
Get in touch with a team member.
Entrez votre numéro de suivi dans la case ci-dessous et cliquez sur "SUIVRE MA COMMANDE"
⚠️ Si votre numéro de suivi ne fonctionne pas, veuillez patienter 2 à 3 jours et réessayer. Dans la plupart des cas, votre commande est en route, mais les informations système sont retardées.
