Help Center
Privacy Policy
Privacy Policy
At ALIZÉE BEAUTY , we are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use and protect your personal information when you use our website and online store.
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Collection of personal information
When you visit our website, make a purchase, sign up for our newsletter, create an account or communicate with our customer service team, we may collect personal information such as:
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First and last name
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E-mail address
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Mailing address
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Phone number
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Payment Information
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Order History
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Any other information you choose to voluntarily provide
We also automatically collect certain information about your device and browsing, such as IP address, device type, operating system, browser, pages visited, links clicked, and other usage data.
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Use of personal information
We use your personal information to:
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Process and ship your orders
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Communicating with you about your orders, our products and services
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Improve and personalize your shopping experience
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To analyze the use of our website and optimize our marketing
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Respond to your requests and resolve issues
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Comply with legal and regulatory requirements
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Sharing of personal information
We do not sell, rent, or share your personal information with third parties for commercial purposes without your consent. However, we may share your information with service providers that help us operate our business, such as payment processors, shipping companies, and analytics and marketing service providers.
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Security of personal information
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. We use security protocols such as SSL to secure data transmission and physical and technical security measures to protect our servers and databases.
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Cookies and tracking technologies
We use cookies and other tracking technologies to improve your browsing experience, analyze the use of our website, and personalize our content and advertising. You can manage your cookie preferences in your browser settings.
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Your rights
You have the right to request access to, rectification, deletion or restriction of processing of your personal information. You can also object to the processing of your data or request its portability. To exercise these rights, please contact our customer service team at info@alizeebeauty.com
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Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.
FREQUENTLY ASKED QUESTIONS
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Do you have stores or just an online store?
We do not have physical stores. We only sell online at the moment.
Do you ship internationally?
Yes, we ship almost everywhere in the world.
* International orders are subject to import duties, customs and fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties and fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the accepted method of payment for duties, taxes and other fees collected upon delivery.
Do we have to sign for delivery?
You do not need to sign or even be present for the delivery of your order.
Where do you ship the products from?
We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
How long before my product ships?
It will take 2-3 business days before your product is shipped.
What is the estimated delivery date (ETA)?
Depending on your locations, delivery may take between 7-30 days. Please be assured that we will send you your tracking number as soon as it is shipped.
How do I return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a 14-day risk-free money back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 14 days, no questions asked.
Please contact us first by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that the return/exchange costs are your responsibility. We will not provide a return shipping label. ⚠️ Also, please be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours after payment. Please try to check your spam or trash emails as it may end up there as well.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
What if I still need help?
That's what we're here for. Contact us through our support center and we'll respond to your message as soon as possible.
Get in touch with a team member.
Entrez votre numéro de suivi dans la case ci-dessous et cliquez sur "SUIVRE MA COMMANDE"
⚠️ Si votre numéro de suivi ne fonctionne pas, veuillez patienter 2 à 3 jours et réessayer. Dans la plupart des cas, votre commande est en route, mais les informations système sont retardées.
